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Encompass Support Administrator- Corporate

White Marsh, MD

Job Description:

First Home Mortgage Corporation is searching for an experienced Encompass Support Administrator. This position will be located in our Corporate office in White Marsh, MD.

Essential Duties and Responsibilities:

  • Work alongside multiple departments within the organization and outside vendors to understand business processes and functions
  • Research changes and manage periodic system enhancements in upcoming versions of Encompass and other integrated applications, informing users of impact and document test results
  • Ensure Encompass is functioning consistently in accordance with applicable laws and regulations relating to the mortgage lending industry and information security
  • Seek areas of opportunity for process-flow improvement in system functionality and workflow
  • Manage system change development, testing and deploying when necessary
  • Ensure that proposed solutions work as desired through system analysis
  • Manage Encompass development and configuration of selected vendors
  • Maintain Encompass system functions and adjust configuration settings to meet business needs
  • Complete documentation and testing of system changes
  • Employ problem solving abilities to understand, interpret, troubleshoot and resolve issues relating to system functionality
  • Perform day-to-day monitoring of systems
  • Troubleshoot and provide ongoing Help Desk support to all departments
  • Perform other duties as assigned

Required Qualifications:

  • 2 + years Ellie Mae Encompass Administration experience
  • 2 + years of mortgage industry experience with strong knowledge of general loan origination software and processes
  • High school diploma
  • Ability to thrive in a fast-paced work environment
  • Excellent written and verbal communication skills with strong interpersonal skills
  • Detail oriented
  • Self-motivation and able to work independently

Please email your resume to careers@firsthome.com for consideration.


FHMC is an Equal Opportunity Employer.