Careers

First Home Mortgage Corporation is seeking entry-level Loan Originators. This is a fantastic opportunity for recent college graduates looking to grow into a career in mortgage banking.

If you are looking to become an integral part of a professional, highly motivated team, earn while you learn, and start a career with excellent growth potential, our entry-level Loan Originator Training Program may be the right fit for you.

Program Highlights:

• Competitive starting salary plus basis point commission during the first 12 months for entry-level loan originators
• Direct Branch Manager supervision (e.g. shadowing, daily interaction)
• Monthly video sessions and calls with top-performing Loan Officers, providing insider knowledge
• Committed internal teams: Product, Technical, Processing, and Marketing Support
• Internal training and support to help navigate through all social media channels

Some Reasons Why First Home Mortgage May be of Interest:

• Excellent compensation and benefits package
• Very professional and supportive office environment
• Large product menu, strong pricing, and talented support staff
• In-house processing and underwriting

First Home Mortgage Benefits Overview:

First Home Mortgage offers a competitive and comprehensive benefits package designed to support the well-being of our employees and their families. Core offerings include:

• Medical, Prescription, Dental, and Vision Coverage
• Basic Life and AD&D Insurance
• Short-Term and Long-Term Disability
• Voluntary Life and AD&D Insurance Options

We also provide a range of expanded benefits, including:

• Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Emergency Travel Assistance
• Identity Theft Protection
• Charitable Giving Match Program

Starting Salary

• $40,000 – $45,000 annually, based on education and qualifications

Apply Online

Location– Remote

Salary– $58,000-$67,000

The Encompass & Desktop Support Specialist acts as the first line of technical assistance for the company’s mortgage operations team. Driven by a positive customer service attitude, this entry-to-mid-level role is responsible for handling daily user inquiries, resolving routine software glitches, managing basic Windows/desktop-level issues, and assisting with foundational system maintenance.

Rather than executing complex backend coding or deep system architecture, this specialist focuses on day-to-day user support, remote desktop troubleshooting, basic data maintenance, and workflow optimization. The ideal candidate possesses a baseline understanding of the mortgage process alongside solid foundational IT support skills and will collaborate cross-departmentally to ensure smooth, efficient user experience.

Key Responsibilities:

Tier 1 Helpdesk & User Support

• First-Line Assistance: Act as the primary point of contact for daily Encompass application support inquiries and general desktop hardware/software issues from all remote internal users.
• Issue Resolution: Identify, troubleshoot, and resolve routine software errors, Windows OS glitches, login issues, password resets, and user access friction points.
• Desktop & Environment Support: Provide basic Windows environment troubleshooting, including local connectivity issues, peripheral setups, and browser/clearing cache optimization to ensure optimal Encompass performance.
• Escalation Management: Document and escalate complex technical errors, system bugs, hardware failures, or advanced business rule requests to senior technical resources or management.
• Basic Analytics Support: Assist users with navigating and generating standard reports, system dashboards, pipeline views, and eFolder views.

System Maintenance & Data Entry

• Routine Administration: Assist with basic Encompass administrative functions under direction, such as standard user profile setups, routine template maintenance, and data verification.
• Data Entry & Integrations: Input data and complete standardized maintenance tasks for third-party services and system tools.
• Form Updates: Execute basic, routine modifications to existing system forms using the Form Builder tool as directed.
• Compliance Administration: Assist with data-level updates required by regulatory and compliance adjustments.

Training & Engagement

• Onboarding Assistance: Assist in delivering structured, foundational training programs to onboard new hires onto the Encompass platform and ensure their remote desktop environments are properly configured.
• Feedback Gathering: Work directly with operational departments to understand user pain points and identify areas where workflow efficiency can be optimized.
• Professional Growth: Actively work toward developing a more comprehensive, technical knowledge of the Encompass system, Windows enterprise environments, and underlying functionalities.

Experience & Qualifications

• Experience: 1–2 years of experience in an IT helpdesk, desktop support, or mortgage operations role (such as processing, closing, or loan setup).
• Technical Knowledge: Proven familiarity with Windows operating systems, remote desktop troubleshooting practices, and basic internet/connectivity troubleshooting.
• Software Familiarity: Previous hands-on experience utilizing Encompass as an end-user or junior administrator is highly preferred.
• Skills: Exceptional organizational skills, strong diagnostic capabilities, and a desire to learn technical system and desktop administration.

First Home Mortgage is seeking a highly organized and proactive Executive Assistant to provide high-level administrative support to our Crofton team. The ideal candidate will manage schedules, coordinate communications, handle confidential customer information, and ensure efficient day-to-day office operations.

Key Responsibilities

• Manage executive calendars, appointments, and travel arrangements
• Coordinate meetings, prepare agendas, and take meeting minutes
• Screen calls, emails, and correspondence on behalf of executives
• Prepare reports, presentations, and other business documents
• Maintain confidential records and sensitive information
• Liaise with internal departments, clients, and external stakeholders
• Organize events, conferences, and company functions
• Track deadlines, follow up on action items, and support project coordination
• Handle expense reports, invoices, and basic budgeting tasks
• Perform general administrative duties as assigned

Qualifications

• Proven experience as an Executive Assistant, Administrative Assistant, or similar role
• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office Suite and scheduling tools
• Ability to multitask and prioritize effectively
• High level of professionalism and discretion
• Strong attention to detail and problem-solving skills

Preferred Skills

• Knowledge of office management systems and procedures
• Familiarity with project management software
• Proficient with Canva, Social Media and Excel
• Ability to work independently in a fast-paced environment

Work Environment

• Full-time position
• In-office, hybrid

Salary Range

from $42-$60K annually depending on experience.